Can I return my order? Due to the personalized nature of our products, the Readymade Store generally does not accept returns. Each order is created specifically for you, making it unique and tailored to your preferences. However, in certain circumstances, we may consider returns. If you have an issue with your order, please reach out to us, and we will evaluate the situation on a case-by-case basis.

What happens with returned orders? In cases where a return is accepted, you can send the item back to our designated return address. We assess each returned item individually to determine the appropriate course of action, which may include a reprint and reshipment of the artwork. 

Please note, that refunds are not typically issued for returned orders, but we are committed to ensuring your satisfaction and will work with you to resolve any issues.

At the Readymade Store, we aim for excellence in every order. However, if you encounter any issues with your order, such as a manufacturing defect or damage during shipping, we offer reprints or refunds. We request that you contact customer support with photo evidence of the issue to assist us in processing your request. Whether a product is reprinted or refunded will depend on the nature of the mistake.  

When do we cover the reprint or refund cost?

• If the product has a manufacturing issue.
• If the product is damaged during shipping.
• If you receive the wrong product.
• If your order is lost in transit and the shipping address is correct.
• If the actual shipping time significantly exceeds our standard timeframe.

When is the reprint or refund cost not covered by us?

• If the product meets our manufacturing standards but you are dissatisfied.
• If errors are made during the product customization process by the customer.
• If the wrong size is selected by the customer.
• If the order is still within our specified maximum production and shipping times.
• If the order is lost in transit but requires an address change.
• If the tracking shows the order as delivered, but it hasn't been received.

Photo Requirements for Reprints and Refunds

Please be sure to include the following photos when submitting a reprint or refund request.

• A photo of the entire product with your artwork design visible.
• A photo of the backside of the product.
• A photo of the damaged area with the design in view.
• A photo of the shipping label (optional).

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@atp.art